Assessments

Assessments are completed over the phone and usually take about 20 minutes. You will be asked a series of questions and for information such as:

• name
• address
• phone number
• next of kin
• local doctor
• medical conditions
• disabilities if any and ability to access transport,

which will be noted on your client record.

You will also be asked for permission to provide some of your information to government departments such as Ageing, Disability and Home Care but your NAME and ADDRESS are not included (see Client Privacy Statement). By providing such information you will be assisting in the planning of future services and funding for Community groups in your area. You have the right to refuse your information being given to a government department.

Once you become a client we will send you a Client Information booklet which provides information about the services offered and your rights as a client.

If you are assessed as not being eligible to use our service we will suggest other services which may be more appropriate and you will be advised under what circumstance you could re-apply.